Refund policy

Effective Date: 26/4/2024

 

Thank you for shopping at SAMPLES. If you are not entirely satisfied with your purchase, we're here to help.

 

1. Returns

You have 24 hours to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

 

2. Non-Returnable Items

Certain types of items cannot be returned, such as on SALE items, custom products (such as special orders or personalized items). We also do not accept returns damaged, broken or scratched samples. Please get in touch if you have questions or concerns about your specific item.

 

Exceptions

 

Minor and surface scratches that occur during shipping or are from the supplier are not grounds for a refund as they are out of our control.

Items with major damage or deep scratches will be clearly listed in the 'Sale' section as non-refundable. These items are sold at a discount and are final sale.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

5. Contact Us

If you have any questions on how to return your item to us, contact us at:

SAMPLES

info@sampleskw.com

+965 41041086